Severe weather disruption across the UK
Please note that due to the severe weather across the UK there is currently delays with Royal Mail deliveries. Unfortunately this is beyond our control, however Royal Mail are advising an extra 2 working days on top of normal delivery windows. 1 Class Royal Mail post is currently expected within 1 - 4 working days and 2nd class post is currently expected within 2 - 7 working days. We are constantly checking for any updates from Royal Mail and will be updating this page accordingly with any changes to deliveries.
We do not currently ship outside of the UK.
We are unable to send liquids or aerosols outside of the UK mainland.
United Kingdom (including Northern Ireland)
There is a small delivery charge of £3.19 on all orders sent 2nd Class and £3.49 on 1st Class and £4.99 for 1st Class Signed For™ delivery. We offer free Second Class delivery on all orders above £40 for customers who purchase using our website. To qualify for free 1st Class delivery, you must spend over £70. Our delivery charge includes packaging and handling in addition to postal costs, which we pay to Royal Mail on your behalf.
NHS Prescription orders are delivered free of charge. Private Prescription items will incur a £4.99 postage fee for 1st Class Signed For™ delivery.
All orders received before 10:00am will usually be dispatched to you within one - three working days* anywhere in the UK (there may be delays to the Isle of Man and the Scottish Islands). Orders for large quantities, heavy orders, special requests or disability aids may take up to 7 working days to be dispatched.
Royal Mail handle the majority of our deliveries. All orders containing medicines may require a signature on delivery. You can also arrange for your order to be delivered to alternative addresses including your office or members of your family.
Due to restrictions on the carriage of flammable items, orders containing multiple aerosols will be sent via our courier DX. These orders require a signatue on delivery. If the customer is not available a card will be left and redelivery can be arranged for an alternate day free of charge.
Please note that deliveries are made to the delivery address you supply to us. Any incorrect or incomplete addresses must be checked prior to placing your order. Re-despatch of any returned orders may incur an additional delivery charge.
NHS Prescription orders are delivered free of charge.
If an item is returned to us as uncalled for by Royal Mail, we will refund the items minus the standard £3.49 postage fee even if you had free postage.
1st Class and 1st Class Recorded delivery can take 1-3 working days from time of dispatch and 2nd Class delivery can take 2-5 working days from time of dispatch. A Signed For™ service does not speed up the actual delivery time, but it does mean that the item will require a signature on arrival.
*One - Three working days to dispatch orders is an estimated time and is not always guaranteed and may also vary with demand for certain products from time to time.
Heavy Parcels to United Kingdom Islands (including Channel Islands, Isle Of Man, Isle Of Wight, Shetland Islands, and Northern Ireland)
When buying heavy goods or buying in bulk we may have to charge additional postage fees per item on top of our standard postage cost. This Is due to the added cost to us of posting heavier items. On these items the "free postage" may also be waived.
We no longer ship goods outside of the UK.
Waste Electrical and Electronic Equipment Directive
United Kingdom is under an obligation to minimise the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Items showing the crossed out bin symbol should not be thrown away with normal rubbish and should be disposed of properly.
Pharmacy First is committed to promoting the reuse, recycling and recovery of WEEE by contributing to the appropriate compliance schemes. Certain electrical items should not be disposed of in domestic waste but disposed of through an approved WEEE take back scheme. For details of your local collection facilities, please contact your local authority or visit .
As our contribution to helping the environment we offer a free take back scheme. Take back schemes are important as some items can contain hazardous substances which can be damaging to the environment and human health. If you wish to purchase an electrical item from us and would like us to dispose of your old item in an environmentally friendly way, please contact us.
To return your items please post them to:
Items are only accepted on a 'like-for-like' basis. For example, when purchasing straighteners we will dispose of your old ones for you. Any order returns sent back to us using this address will not be accepted.
Returns of unused/no longer needed or expired medication
As with all UK Pharmacies, we are obliged to accept unwanted medicines back from patients. The Department of Health (DH) however, states that medicines returned to pharmacies cannot be reissued to other patients.
The reason for this is that once the medicine has left the pharmacy, storage conditions cannot be guaranteed. Some medicines are sensitive to heat, light or moisture and can become less effective if not stored properly. It is also not possible to guarantee the quality of medicines on physical inspection alone.
Any medication that is sent to us that is either opened, not needed or expired is Safely and Securely disposed of. It is your responsibility to contact Pharmacy First by email or phone to advise us of your intention to return
Cancellations & Return of Unwanted Items
It is your responsibility to contact Pharmacy First by email or phone to advise us of your intention to return or exchange any item(s) within 30 days of delivery of them. After this date, it falls solely within the discretion of Pharmacy First if a return or exchange will be accepted.
Please note that, once opened and or used, products cannot be returned to us for a refund. In addition products of a medicinal, cosmetic or personal care/nature cannot be returned due to reasons of hygiene. We will not refund your order unless the item/(s) are in saleable condition upon return. You will be liable for the cost of returning items to us. Your statutory rights are not affected.
14 day cooling off period
You're entitled to return your items within 14 working days and receive a full refund.
Please contact pills-online.info within 14 working days of receiving your items by completing the form on our contact us page. Alternatively, notify a member of our Customer Service team on 0161 320 0200.
Please note that we are unable to accept returns for the following unless they are damaged or faulty:
Unsealed items with a protective seal due to health protection or hygiene reasons.
Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
Please note, this does not affect your statutory rights.
Where do I send returns?
Once you've notified our Customer Care team about returning your items, please arrange postage to:
Pharmacy First, , , , Manchester,
How long will it take to process my refund?
We aim to process your refund within 24 hours of receiving the goods, however it can take up to 30 days to receive the refund via the original payment method.
Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.
In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the goods including the basic delivery charge within 14 days of receipt of the notice of cancellation.